Many hospitals are implementing or updating EPIC EMR software. When we inquire as to what clients need they tell us that they need training that is engaging, effective and efficiently delivered. Historically, go-live has meant resources working at sub-optimal levels as users ramp up their knowledge and comfort with the EPIC system. The cost, in efficiency, of this learning curve is substantial and incremental to the already extraordinary out-of-pocket costs associated with the classroom training that is the current industry standard training approach. There is an alternative. WP Virtual Learning has built and delivered a virtual, interactive training capability that replaces classroom training. Where individual instruction is required, avatars, videos and scenes with voice overs replicate the true-to-life where the learner actually works. This is far more realistic than a classroom setting. The learner responds to “live” patients, the actual screen they will be using and the correct workflow exactly as they will be doing when the software is implemented and “live”. A few reasons why this approach is more effective and cost efficient: • In one example, we reduced a 4 hour classroom training session (exclusive of travel time) to 2.5 hours • The training will be available for refresher courses, new hires, job changes, etc. • The learner is fully engaged at all time, not waiting for instructors or classmates to catch up, not checking email or texting a friend. The learner must stay engaged throughout the training to move forward with the session This new-to-healthcare paradigmof training will change the way training is delivered throughout the industry. Why? Because the current classroom-based training is just not up to the task of delivering what healthcare organizations need.
If your organization, like most, is now dependent upon an “Electronic Health Record” (EPIC, Allscripts, Cerner or Meditech) then you really need to be looking at changing the way you deliver training to the clinicians and schedulers who are now reliant upon the system for doing their work. Classroom training, the current standard for most training delivery, is extraordinarily expensive. Because it’s expensive, many organizations cannot devote enough staff time to training, leaving those who use the system frustrated and inefficient during patient interactions. Introducing Virtual Immersive Training for Healthcare System Training Using a virtual instructor and avatars, virtual training: 1. Measurably improves the effectiveness of training, whether complex or simple 2. Significantly reduces the time spent by your staff engaged in training (travel and training time) and allows self-paced 24/7 access 3. Significantly reduces the cost of training delivery (trainers, rooms, computers ) 4. Increases staff satisfaction by training them on their actual job versus generic transactions 5. Frees up resources to help clinicians personalize the use of their systems to increase their personal productivity While virtual training for “go live” will deliver significant benefits, having virtual, high quality training available as needed can deliver consistent and long term benefits to the bottom line of your institution as new hire and refresher training needs are met with no incremental costs. If you’d like to see a short video of the virtual capability, please click here.
In educational psychology, research shows that for instruction to be effective, it has to be engaging and meaningful. Learners need to be provided with active roles in their learning and learning has to make sense from their point of view. With simulation, or role playing, the student has an active role where he or she is involved in cognitive or behavioral interactions with the learning event.
In the training industry for virtual immersive learning products, there are four levels of interactions or interactivity. What characterizes level 4 simulation training from levels 1-3 is the addition of a real-time, or immersive, aspect into the training setting. Level 4 simulation training replicates significant features of the real world in a fully interactive fashion.
Level 4 simulation training allows individuals to learn and practice real world activities in a safe, realistic and secure online environment. Virtual immersive learning simulations are timed so that responses are measured in terms of appropriateness within the context of the situation. Level 4 training ultimately provides time and cost savings to customers by reducing the time required to train and by increasing the effectiveness of the training.
You pick up speed walking to the elevator or duck into the men’s room if you see your director approaching. Just trying to avoid a stressful interaction. You’re a professional, and good at what you do, yet you live in fear of your boss calling you out or judging you negatively. Avoiding your boss because of the fear of a potentially negative outburst is a huge distraction – both to delivering your best, most creative work and to your long term career. Whether your fear is based in reality, or not, here are some thoughts to help you to move past your self-defeating behavior:
- Misplaced fear: could your emotions really be a fear of something or someone else that you’re attributing to your boss? Not sure? Why not call your coach and talk this through to find out what’s really bugging you?
- Exaggerated fear: Is your boss stressed out and you’re getting the brunt of it? While your boss’s behavior may make you feel uncomfortable, odds are this will pass if you are not the cause of the boss’s outbursts.
- Self fear: Do you, in your heart of hearts, know that you could, or should, be doing better or differently? In either of these cases the shortest way to resolution is to tackle the issue head-on. Are you avoiding your boss in order to avoid validating that your fear is based on your self-knowledge that you are, to some degree, actually failing? Sitting down with your boss may be exactly what you need to help map out a plan for improvement.
If the thought of a meaningful sit down with your boss seems impossible, ask your coach to do some role playing with you to help you find the correct tone and words for a positive conversation with your boss – other than you, the only person with the power to change the current dynamic. Creating value by anticipating your boss’ needs and consistently delivering against your responsibilities is sure to help reduce your fear factor. Regardless of the cause, fear of your boss is bound to have a negative effect on your performance. Turn your fear into a motivator for change. Work to get to the root cause. After successfully working on this, you can breathe a sigh of relief, stop avoiding and, instead, begin to reclaim who you are at work while focusing on your personal and professional growth and success. ….and you might want to hold that elevator the next time you see her coming!
When is the last time you experienced, or witnessed, the outward manifestations of fear at work? Last year? Last month? Last week? Yesterday? How well did you deal with it? If you have room for improvement, read on. One of the most common issues I see as an executive coach is the failure to act. In the extreme, people give it a name: procrastination. It comes in many different flavors, but at its root there is a reluctance to proactively make change for the betterment of self, team and/or organization. Early on in my coaching career I attributed this phenomenon to either a lack of commitment to a goal or a lack of skill within the individual/team/organization. In reality, the failure to act can be founded in a much more fundamental primordial response – fear. Not so you say? Fear is supposed to generate either a fight or flight response? It does sometimes, but not always. Here are some observable fight responses to fear in the workplace. When afraid, some individuals decide not to flee – so driven by fear, they respond by:
- Failure to delegate
- Take credit for everything “good”
- Pass the blame for everything “bad”
- Don’t mentor
- Retain all decision making authority
- Have no succession plan
- Avoid risk
- Over control
All of these behaviors are polar opposites of what we think of when we think of effective leadership. If you, or your boss, exhibit these behaviors its time for change! We may fear many things: our work environment, our subordinates, or ourselves (fear of failure or success). When fear manifests itself in observable behavior we tend to address it, organizations build “solutions” to visible signs of management dysfunction. But what about procrastination? Procrastination is to leadership what heart disease is to health – a silent, deadly killer! You can try to avoid fear (choosing “safe” work environments), accept it (surrender), or adapt to it (experience, learn, process) and move forward. To learn to successfully convert fear into positive behavior can be difficult on ones’ own. Use your coach to help you build the process that works for you.